At KGFCloud, celebrated as the best digital account provider, we are committed to delivering exceptional service and transparency. This Refund & Returns Policy outlines the guidelines for refunds and account-related adjustments when you buy a digital account or use our platform. By choosing KGFCloud, you agree to the terms below.
Refund Eligibility
As the best digital account provider, we offer refunds under the following circumstances:
- Service Failure: If our digital account services do not function as advertised.
- Technical Issues: Errors caused by platform malfunctions or downtime.
- Duplicate Charges: Unintentional duplicate payments for the same service.
- Cancellation Within Grace Period: Requests made within 14 days of purchase, provided the account is unused.
Non-Refundable Scenarios
To ensure fairness, refunds will not be issued for:
- Activated Accounts: Once a digital account is activated and utilized.
- User Errors: Mistakes in account setup, data entry, or misuse of services.
- Fraudulent Activity: Suspected or confirmed violations of our terms of service.
- Subscription Renewals: After the grace period, unless legally mandated.
How to Request a Refund
Submit a Request: Email support@kgfcloud.com with the subject “Refund Request” and include:
- Transaction ID
- Account details
- Reason for the refund
- Review Process: Our team will assess your claim within 5 business days.
- Approval & Processing: Approved refunds are issued to your original payment method within 10-14 business days.
Returns (Account Cancellation)
Since KGFCloud provides digital services, traditional “returns” do not apply. However:
- You may close your account anytime via your dashboard.
- Account closure does not guarantee refunds unless covered under Section 1.
- Data associated with closed accounts is retained as per our Privacy Policy.
Partial Refunds & Service Credits
In exceptional cases, KGFCloud may offer:
- Pro-Rata Refunds: For unused portions of annual subscriptions.
- Service Credits: Discounts or credits for future use on our platform.
Modifications & Updates
KGFCloud reserves the right to update this policy. Users will be notified via email or platform alerts. Continued use implies acceptance of revised terms.
Contact Us
For refund requests, to buy a digital account, or to learn why we’re the best digital account provider, contact us at:
Email: help@kgfcloud.com